Refund process
Refund Process | APROSOL – Fast & Secure Reimbursement Policy
Refund Process
At APROSOL, customer satisfaction is our top priority. We are committed to offering a simple, transparent, and fast refund process for any product returned under our return policy. This guide explains when and how refunds are issued and what to expect.
🔄 When Are Refunds Issued?
Refunds are issued in the following cases:
You return a product within the 14-day return period
The item was damaged during delivery
You received the wrong product
The product is defective or not functioning upon arrival
💶 Refund Method
All refunds are issued to the original method of payment used at checkout:
Credit card or debit card
PayPal
Bank transfer (where applicable)
⏱ Refund Timeline
Processing Time: Once we receive and inspect the returned item, we process your refund within 5 to 7 business days
Bank Processing: Additional 2 to 5 business days may be required by your bank or credit card company
📋 Refund Conditions
To qualify for a refund:
The product must be returned in its original condition
The item must be unused and undamaged
All original packaging and accessories must be included
You must include the original invoice or proof of purchase
🛑 Non-Refundable Situations
Refunds will not be granted if:
The item is used or damaged by the customer
The return request is made after 14 days
The item is customized or made-to-order
The product was not purchased from APROSOL directly
📦 How to Request a Refund
Contact us at contact@aprosol.fr with your order number and reason for return
Our support team will confirm if the item qualifies for a refund
Return the product to the address provided with a tracking number
Once the item is inspected, we’ll process your refund
❗ Important Notes
Shipping costs are refunded only if the return is due to an error on our part (damaged, defective, or wrong item)
If you return part of an order, the original shipping fee is not refunded
In case of lost or untracked returns, APROSOL cannot issue a refund
📞 Need Help?
If you have questions about the refund status or return process, contact our support team:
📧 Email: contact@aprosol.fr
📍 Address: Zone Artisanale, 68970 Guémar, France
📞 Phone: +33 6 14 77 93 76